Effective date: December 20, 2024
At CSMQ, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This privacy policy explains how we collect, use, protect, and share your information. By using our services and accessing our website, you agree to the practices described in this policy.
Collection of Personal Information
We may collect personal information about you when you interact with us through our website, forms, or during direct communications with our staff. This information may include, but is not limited to:
- Your name and contact details.
- Your relevant medical history.
- Other information needed to provide mental health services effectively.
Use of Personal Information
We use your personal information to:
- Assess your mental health needs and provide appropriate services.
- Communicating with you regarding your appointments, treatment plans, and updates.
- Maintain internal records for quality assurance and service improvement.
- Comply with legal, regulatory or professional obligations.
Sharing of Personal Information
Your privacy is respected, and your personal information will not be shared without your consent, except in the following circumstances:
- Service provision: Sharing necessary information with healthcare professionals or affiliated partners involved in your treatment.
- Legal Obligations: Compliance with applicable laws, court orders, or requests from authorized government authorities.
Data Security
We have implemented robust security measures to protect your personal information against unauthorized access, loss, or misuse, including:
- Physical measures: Secure facilities and access controls.
- Technical measures: Encryption, secure servers and firewalls.
- Administrative measures: Staff training and confidentiality protocols.
Retention of Personal Information
Your personal information is retained only for as long as necessary to achieve the purposes described in this policy, unless a longer retention period is required by law.
Your Rights
You have the right to:
- Access, view and update your personal information.
- Request the correction of inaccurate or incomplete information.
- Request the deletion or limitation of your data, subject to legal or contractual obligations.
- To exercise these rights, please contact us using the contact details provided below.
External Links
Our website may include links to external websites or resources. Please note that we are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing any personal information.
Updates to this Privacy Policy
We may revise this privacy policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website, and your continued use of our services constitutes acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests related to this privacy policy or the processing of your personal information, please contact us at:
Email: info@cabinetcsmq.com
Phone: +1 450-489-0882
Mailing address: 1729, Avenue Bourgogne, Chambly, J3L 1Y8
We value your trust and are committed to addressing your concerns promptly and professionally.